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Common FAQ's
What if I don't like the Vluxeo system?
No harm, no foul!
If you don’t like Vluxeo during your 30 Day Free Trial, simply cancel your subscription and you will not be charged.
If you cancel during the paid subscription, you are only liable for your existing month’s paid subscription. As soon as you cancel, you will not be charged in the future.
Is my company’s data secure in Vluxeo?
Absolutely. Vluxeo uses secure cloud infrastructure, data encryption, and regular backups to protect your information. Only authorized users with the correct permissions can access sensitive data, and all activity is logged to ensure accountability.
Does my free trial limit my access to features?
You will have access to all Vluxeo System features with the exception of any payment processing integration as this requires a paid plan.
What kind of support and training does Vluxeo provide?
Vluxeo offers onboarding assistance, an extensive resource library with tutorials, and responsive support via chat and email. Whether you need help setting up your environment or have questions about day-to-day use, our team is here to help you get the most out of the platform.
Can I customize Vluxeo to fit my company’s workflows?
Yes. Vluxeo is highly customizable. You can configure user roles, set up task categories, manage retainer hours, and tailor the ticketing system to match your internal processes. This flexibility makes it adaptable for different industries and team structures.
How is billing managed in Vluxeo?
Vluxeo provides flexible billing options. You can choose monthly or annual subscriptions based on the number of users. Invoices and payment history are accessible in your account settings. You can also track billable hours for client projects to streamline invoicing.